Walmart announced that starting this fall nearly one million customers in Kansas City, Pittsburgh and Vero Beach, Florida, will be the first ones to use InHome Delivery, a new service where customers can order their groceries and have them delivered directly into the kitchen fridge.
Walmart InHome Delivery is a new service designed to help customers save time and offer yet another convenient choice for grocery shopping. The service does so by delivering groceries.
Here’s how InHome Delivery works:
- Customers place a grocery order and then select InHome Delivery and a delivery day at checkout.
- Customers can then go about their days while a Walmart associate takes care of their grocery shopping for them, from food aisle to fridge.
- These associates, whose jobs are focused on this service, go through an extensive training program which prepares them to enter customers’ homes with the same care and respect with which they would treat a friend’s or family’s home, not to mention how to select the freshest grocery items and organize the most efficient refrigerator, according to Walmart.
At the time of delivery, associates will use smart entry technology and a proprietary, wearable camera to access the customer’s home, allowing customers to control access into their homes and giving them the ability to watch the deliveries remotely.
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“The technology powering InHome Delivery combines the power of our store footprint, store associates and world-class fresh supply chain. Now we can serve customers not just in the last mile, but in the last 15 feet. And that’s truly inspiring!,” said Marc Lore, President and CEO, Walmart eCommerce U.S.
Later this year, InHome will also accept returns for items purchased on Walmart.com. Customers can just leave them on the counter and their InHome Delivery associate will return the items on their behalf. The cost for this new service will be announced closer to launch in the fall.
Also, by the end of the year Walmart will be offering Grocery Pickup from 3,100 stores and same-day Grocery Delivery from 1,600 stores, said Lore.