Although the success of your business is mainly linked to the brand perception, service, and quality of your products, the tools we use to improve store management can be decisive factors in the final result.
Therefore, it is very important that we use solutions that keep us informed, increase our productivity and facilitate work in general.
5 essential tools ensure proper store management
1. Store management platform.
We must stay updated on everything going on in each of your stores so you will definitely need a store management tool that supports multiple stores There are many solutions available, but whatever system we choose, make sure that it allows you to track the performance of each point of sale in order to simplify store performance monitoring for each of your establishments.
2. Audit software
As responsible for the store chain, you must ensure that all policies and guidelines are correctly implemented in stores. This type of control must be carried out through audits in which you will evaluate the execution of our policies and best practices.
To facilitate this task, you will need an audit software that allows you to evaluate the store management with ease and flexibility. Each business is unique, so you make sure the software can be configured according to your business and industry requirements.
It’s important to establish objectives and KPI for audits. Achieving success begins by having the right objectives.
3. Task management.
Delegating tasks is essential when managing multiple stores. Implementing a project management software solution will allow you to easily assign tasks and track their execution.
For best store management results, pick a project management tool that supports multimedia, deadlines, project description, comments, and more. A task management tool should allow you to set priorities: not all tasks are created in the same way and the software must keep your team on the same page when it comes to emergencies and priorities.
4. Analysis of customer traffic.
Many types of business software solutions have built-in reporting capabilities. For instance, a store management system could provide data and analysis on sales and inventory, while task management and audit tools could provide information on store execution.
However, we may need customer traffic data to get an idea of how many visitors we receive at each store and what the conversion rates are.
5. Training tools (Retail Training Solutions)
A vital part of your job is to train and develop the sales teams working at the different points of sale.
Training tools can be used to educate your team: You can use your suppliers’ own educational tools about their products. Some companies also have Customer Success (CS) departments, where they have CS representatives that build relationships with customers and help them perform better.
Learning and training platforms: platforms such as Lessonly and Mindflash allow us to create customized training courses and materials related to store management so that students can access online.