Publix has been named to Newsweek’s 2024 America’s Best Customer Service list, ranking No. 1 in the supermarket category for the sixth year in a row.
Newsweek and global market research and consumer data firm Statista presented the sixth edition of America’s Best Customer Service 2024. This report recognizes 724 brands in 166 categories that exceed all expectations in making customers feel special.
“At Publix, we delight in catering to the needs of our customers and providing them with premier service,” said Publix Director of Communications Maria Brous. “As company owners, our associates take pride in treating their customers like royalty. It’s an honor to be recognized by Newsweek for the sixth consecutive year and a testament to our company values.”
The other supermarkets making the top five on Newsweek’s list for customer service are: 2. Wegmans; 3. Trader Joe’s; 4. Fresh Thyme Farmers Market; 5. Harps Food Stores.
In the superstore category, first place in customer service went to Costco, followed by Sam’s Club, and third place to Bj’s.
Also, the three retailers that ranked the top three in customer service in the online grocery category are 1. FreshDirect; 2. Shipt; 3. AmazonFresh.
Newsweek determined the list based on more than 30,000 U.S. customers surveyed on how likely they would recommend companies to friends and family and their evaluation of the companies in the areas of quality of communications, professional competence, range of services, customer focus, and accessibility.
Introducing the ranking of companies that excel in customer service, Newsweek’s global editor-in-chief Nancy Cooper mentioned that in recent years, consumers have drastically changed the way they shop and gave as an example online grocery delivery services that are currently valued at more than $286 billion, with projections of further growth.
However, Cooper emphasizes that, above all else, companies need to continue to offer excellent customer service because consumers place a high value on the attention they receive.